A white-label customer support app built for internet service providers. Vexcare gives your clients a real support experience — ticketing, outage alerts, speed testing, and an AI chat assistant — while giving your team SLA tracking and dashboards to back it up. Vexcare is the client support layer of Vexar, Grunter Services' upcoming full ISP management platform.
Core Features
Categorised tickets — billing, no internet, slow speeds, hardware, other — with priority levels and full status tracking from open to closed.
Push outage and maintenance alerts to clients in a specific town the moment you know about an issue, before the support queue fills up.
Clients and staff can run a speed test directly inside the app — no switching tools to confirm what the connection is actually doing.
A context-aware AI chat assistant gives clients instant answers around the clock, easing pressure on your human support team.
First-response time targets tracked automatically, with breach notifications so nothing quietly slips past your team.
Fast, secure access for clients so support is never blocked behind a forgotten password.
Clients rate every closed ticket. Low ratings notify admins immediately, so service quality issues get caught, not buried.
Quiet tickets get an automatic follow-up, then auto-close if there's still no response — keeping queues clean without manual chasing.
Response times, ratings, and SLA breaches rolled up into dashboards built for staff performance and admin oversight.
Three Roles, One App
Submit and track tickets, get real-time replies, see network alerts, run a speed test, and chat with the AI assistant — all in one app.
Respond to tickets, add internal notes clients never see, attach photos and video, and broadcast alerts by town.
Manage users, towns, and client codes, monitor SLA performance, and see exactly where ratings are slipping.
Who it's for
Internet service providers and wireless/fibre operators who want a polished, branded support experience for their subscribers — without building a ticketing system, an outage broadcast tool, and a mobile app separately.
Let's talk about putting Vexcare in front of your subscribers.